Contact

Contact Us

We are here to help with orders, products, payments, and general support questions.

Email Support

For any questions about orders, products, payments, or general inquiries:

support [at] gundes.shop

Our support team responds as soon as possible during business hours.

Live Chat

Need quick help? Use the live chat available at the bottom-right of every page. Our team is ready to assist you in real time during business hours.

Before You Contact Us

To help us resolve your issue faster, please have the following ready:

• Your order number (if applicable)
• The email address associated with your account or order
• A clear description of your question or issue
• Screenshots, if relevant

Business Inquiries

For partnerships, wholesale, or media requests, please email us at support [at] gundes.shop with Business Inquiry in the subject line.

Thank you for choosing GUND: Official Home of Huggable Teddy Bears & Stuffed Toys Since 1898. Every message matters to us.